holidays

Job Vacancy: Front of House Supervisor 2020

 

Come work with us in 2020!

An Grianán Theatre is currently celebrating our 20th Year with a busy programme of events and activities and we have a vacancy coming up for a Front of House Supervisor. This is a pivotal role in the provision of a positive customer experience in the theatre.

JOB DESCRIPTION

JOB TITLE Front of House Supervisor

EMPLOYER – An Grianán Theatre Management CLG, (An Grianán Theatre), Port Road, Letterkenny, Co. Donegal F92 RV1F

GENERAL STATEMENT OF DUTIES

The main role of Front of House (FOH) Supervisor is to ensure that there is a safe, efficient and hospitable Front of House environment for all users of the theatre including patrons artists and companies. The FOH Supervisor will ensure that An Grianán is offering the highest level of customer care to all users. The Front of House includes the theatre’s bar, foyers, toilets, rehearsal room, stairs, lifts and auditorium.

This role is responsible directly to the Director and requires close liaison with the Box Office/Marketing Manager, the Community Employment Supervisor, the Cafe Bar Manager, the Technical Manager and technical staff.

The FOH Supervisor must also become familiar with the theatre’s box office system, Ticketsolve and with the internal telephone system. This training will be provided. A familiarity with the theatre’s programme of events is also expected.

SPECIFIC DUTIES

To supervise other FOH staff in the delivery of their duties eg. directing the audience to their seats, serving drinks, selling merchandise including programmes and confectionery and if necessary to step in to offer support to them at busy periods.  Front of House Staff includes Bar staff, Ushers, Box Office, and Cafe staff.  It is essential that the FOH Supervisor is familiar with other members of staff responsibilities and ensures that their duties are fulfilled to the highest standard.

Greet members of the public and visitors to the theatre, handle enquiriesin person and on the telephone

To ensure that all areas of FOH are operating efficiently –  ensuring all FOH areas including toilets are clean and tidy and stocked with materials promoting forthcoming shows

Direct members of the public to the theatre’s facilities.

To support the duties of the box office staff, handle cash, cheques and credit/debit card transactions reconciling sales to money taken at the end of each day for box office sales and merchandise sales where appropriate.

Liaise with the technical staff to ensure the prompt start of all performances.

To conjunction with the technical staff to ensure that the needs of patrons with physical or intellectual disabilities are met for their full enjoyment of their visit to An Grianán Theatre eg. Wheelchair users are accommodated, induction loop working etc.

When requested to assist with publicity mail shots, invitation lists etc. and help monitor the customer database for errors and changes

To act as the appointed officer in the theatre in the event of any emergency situation such as customer illness, fire and bomb alerts and to act as the Liaison officer with the emergency services on behalf of the theatre in such a situation and to evacuate the theatre if necessary

To deal with complaints or dissatisfied patrons and ensure any issues are communicated to the appropriate member of staff.

To write up an Incident Report detailing any incident or accident involving a member of staff for the public for the attention of the theatre’s Health and Safety Officer

To lock up the theatre buildings as required and ensure that the security alarm is activated.

To have an ongoing responsibility to undertake necessary training eg. First Aid, Box Office, Customer Care etc as appropriate

Carry out any other duties, which reasonably fall within the broad terms of the principle responsibilities

Terms : 20 hours per week, mainly evenings and weekend  work.

Person Specification

The ideal candidate will be a mature individual with previous experience in the hospitality sector.

Please apply in writing with your CV and a covering letter outlining your suitability for the role. Send your application for the attention of Patricia McBride, Director, An Grianán Theatre, Port Road, Letterkenny, Co Donegal F92 RV1F or by email to angrianandirector@gmail.com

Dead Line for applications: Monday 13th January 2020 at 2 PM.

 

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Christmas Box Office Opening Hours 2019

Christmas at An Grianan

Mon 16 Dec 10am to 5pm

Tues 17 Dec 10am to 7pm DMEP Christmas Festival Concert at 7pm

Wed 18 Dec 10am to 5pm, 6pm to 8pm Ballet Ireland’s Swan Lake at 8pm

Thur 19 Dec 10am to 5pm – our last day for posting vouchers and tickets in time for Christmas

Fri 20 Dec 10am to 5pm, 6pm to 8pm, Mickey Joe Harte & Rory Gallagher’s Christmas Concert at 8pm

Sat 21 Dec 6pm to 8pm, The High Kings at 8pm,

Sun 22 Dec Closed

Mon 23 Dec 10am to 5pm

Christmas Eve Closed

Christmas Day Closed

St Stephen’s Day Closed

Fri 27 Dec Closed

Sat 28 Dec 6pm to 8pm – In Their Thousands at 8pm

Sun 29 Dec 6pm to 8pm The Fureys at 8pm

Mon 30 Dec Closed

Tues 31 Dec Closed

Wed 1 Jan  Closed

Thur 2 Jan Closed

Fri 3 Jan Closed

Sat 4 Jan Closed

Sun 5 Jan  Box office open 3pm to 5pm Nollaig na mBan at 5pm

Please note that any box office queries received after Mon 23 December will not be dealt with until normal box office hours resume on Mon 6 January.

Our gift vouchers make a lovely Christmas for the theatre-goer in your life and come wrapped up in these luxurious gift wallets. You can buy them online here or in person at our box office. You can choose to have posted in a deluxe gift wallet or print them at home.

Any postal orders received after Thur 19 December will not be posted until normal box office hours resume on Wed 2 January.

If you’ve miss the last post for sending a gift why not send a digital gift voucher instead – you can buy one online here.

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Christmas Box Office Opening Hours 2018

Our gift vouchers make a lovely Christmas for the theatre-goer in your life and come wrapped up in these luxurious gift wallets. You can buy them online here or in person at our box office.

Mon 17 Dec 10am to 5pm

Tues 18 Dec 10am to 5pm –  Pinocchio at 10.30am

Wed 19 Dec 10am to 5pm –  Pinocchio at 10.30am and 12.30pm

Thur 20 Dec 10am to 5pm –  Pinocchio at 10.30am

Fri 21 Dec 10am to 5pm, 6pm to 7pm –  Pinocchio at 3pm and 7pm

Sat 22 Dec 10am to 6pm –  Pinocchio at 2pm and 4pm

Sun 23 Dec 6pm to 8pm  – Little Hours at 8pm

Christmas Eve Closed

Christmas Day Closed

St Stephen’s Day Closed

Thur 27 Dec Closed

Fri 28 Dec 6pm to 8pm – Seven Drunken Nights at 8pm

Sat 29 Dec 6pm to 8pm – In Their Thousands at 8pm

Sun 30 Dec Closed

Mon 31 Dec Closed

Tues 1 Jan Closed

Wed 2 Jan – Open as normal.

Please note that any box office queries received after Sat 22 December will not be dealt with until normal box office hours resume on Wed 2 January.

Any postal orders received after Thur 20 December will not be posted until normal box office hours resume on Wed 2 January.

You can buy gift vouchers online here.

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St Patrick’s Day Opening Hours

We will be closed Sat 14 March until 6pm.

Please note that the performance of Grease at 8pm is sold out.

We are closed Sunday, open Monday as normal and closed on St Patrick’s Day. The theatre will be open at 11.30am on St Patrick’s Day to take registrations for the 5k run/walk but the box office will not be open for bookings.

There will be no drama class or rehearsals on Saturday or Tuesday.

There will be no youth theatre on Wednesday.

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