christmas

Job Vacancy: Front of House Supervisor 2020

 

Come work with us in 2020!

An Grianán Theatre is currently celebrating our 20th Year with a busy programme of events and activities and we have a vacancy coming up for a Front of House Supervisor. This is a pivotal role in the provision of a positive customer experience in the theatre.

JOB DESCRIPTION

JOB TITLE Front of House Supervisor

EMPLOYER – An Grianán Theatre Management CLG, (An Grianán Theatre), Port Road, Letterkenny, Co. Donegal F92 RV1F

GENERAL STATEMENT OF DUTIES

The main role of Front of House (FOH) Supervisor is to ensure that there is a safe, efficient and hospitable Front of House environment for all users of the theatre including patrons artists and companies. The FOH Supervisor will ensure that An Grianán is offering the highest level of customer care to all users. The Front of House includes the theatre’s bar, foyers, toilets, rehearsal room, stairs, lifts and auditorium.

This role is responsible directly to the Director and requires close liaison with the Box Office/Marketing Manager, the Community Employment Supervisor, the Cafe Bar Manager, the Technical Manager and technical staff.

The FOH Supervisor must also become familiar with the theatre’s box office system, Ticketsolve and with the internal telephone system. This training will be provided. A familiarity with the theatre’s programme of events is also expected.

SPECIFIC DUTIES

To supervise other FOH staff in the delivery of their duties eg. directing the audience to their seats, serving drinks, selling merchandise including programmes and confectionery and if necessary to step in to offer support to them at busy periods.  Front of House Staff includes Bar staff, Ushers, Box Office, and Cafe staff.  It is essential that the FOH Supervisor is familiar with other members of staff responsibilities and ensures that their duties are fulfilled to the highest standard.

Greet members of the public and visitors to the theatre, handle enquiriesin person and on the telephone

To ensure that all areas of FOH are operating efficiently –  ensuring all FOH areas including toilets are clean and tidy and stocked with materials promoting forthcoming shows

Direct members of the public to the theatre’s facilities.

To support the duties of the box office staff, handle cash, cheques and credit/debit card transactions reconciling sales to money taken at the end of each day for box office sales and merchandise sales where appropriate.

Liaise with the technical staff to ensure the prompt start of all performances.

To conjunction with the technical staff to ensure that the needs of patrons with physical or intellectual disabilities are met for their full enjoyment of their visit to An Grianán Theatre eg. Wheelchair users are accommodated, induction loop working etc.

When requested to assist with publicity mail shots, invitation lists etc. and help monitor the customer database for errors and changes

To act as the appointed officer in the theatre in the event of any emergency situation such as customer illness, fire and bomb alerts and to act as the Liaison officer with the emergency services on behalf of the theatre in such a situation and to evacuate the theatre if necessary

To deal with complaints or dissatisfied patrons and ensure any issues are communicated to the appropriate member of staff.

To write up an Incident Report detailing any incident or accident involving a member of staff for the public for the attention of the theatre’s Health and Safety Officer

To lock up the theatre buildings as required and ensure that the security alarm is activated.

To have an ongoing responsibility to undertake necessary training eg. First Aid, Box Office, Customer Care etc as appropriate

Carry out any other duties, which reasonably fall within the broad terms of the principle responsibilities

Terms : 20 hours per week, mainly evenings and weekend  work.

Person Specification

The ideal candidate will be a mature individual with previous experience in the hospitality sector.

Please apply in writing with your CV and a covering letter outlining your suitability for the role. Send your application for the attention of Patricia McBride, Director, An Grianán Theatre, Port Road, Letterkenny, Co Donegal F92 RV1F or by email to angrianandirector@gmail.com

Dead Line for applications: Monday 13th January 2020 at 2 PM.

 

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Christmas Box Office Opening Hours 2019

Christmas at An Grianan

Mon 16 Dec 10am to 5pm

Tues 17 Dec 10am to 7pm DMEP Christmas Festival Concert at 7pm

Wed 18 Dec 10am to 5pm, 6pm to 8pm Ballet Ireland’s Swan Lake at 8pm

Thur 19 Dec 10am to 5pm – our last day for posting vouchers and tickets in time for Christmas

Fri 20 Dec 10am to 5pm, 6pm to 8pm, Mickey Joe Harte & Rory Gallagher’s Christmas Concert at 8pm

Sat 21 Dec 6pm to 8pm, The High Kings at 8pm,

Sun 22 Dec Closed

Mon 23 Dec 10am to 5pm

Christmas Eve Closed

Christmas Day Closed

St Stephen’s Day Closed

Fri 27 Dec Closed

Sat 28 Dec 6pm to 8pm – In Their Thousands at 8pm

Sun 29 Dec 6pm to 8pm The Fureys at 8pm

Mon 30 Dec Closed

Tues 31 Dec Closed

Wed 1 Jan  Closed

Thur 2 Jan Closed

Fri 3 Jan Closed

Sat 4 Jan Closed

Sun 5 Jan  Box office open 3pm to 5pm Nollaig na mBan at 5pm

Please note that any box office queries received after Mon 23 December will not be dealt with until normal box office hours resume on Mon 6 January.

Our gift vouchers make a lovely Christmas for the theatre-goer in your life and come wrapped up in these luxurious gift wallets. You can buy them online here or in person at our box office. You can choose to have posted in a deluxe gift wallet or print them at home.

Any postal orders received after Thur 19 December will not be posted until normal box office hours resume on Wed 2 January.

If you’ve miss the last post for sending a gift why not send a digital gift voucher instead – you can buy one online here.

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Christmas Box Office Opening Hours 2018

Our gift vouchers make a lovely Christmas for the theatre-goer in your life and come wrapped up in these luxurious gift wallets. You can buy them online here or in person at our box office.

Mon 17 Dec 10am to 5pm

Tues 18 Dec 10am to 5pm –  Pinocchio at 10.30am

Wed 19 Dec 10am to 5pm –  Pinocchio at 10.30am and 12.30pm

Thur 20 Dec 10am to 5pm –  Pinocchio at 10.30am

Fri 21 Dec 10am to 5pm, 6pm to 7pm –  Pinocchio at 3pm and 7pm

Sat 22 Dec 10am to 6pm –  Pinocchio at 2pm and 4pm

Sun 23 Dec 6pm to 8pm  – Little Hours at 8pm

Christmas Eve Closed

Christmas Day Closed

St Stephen’s Day Closed

Thur 27 Dec Closed

Fri 28 Dec 6pm to 8pm – Seven Drunken Nights at 8pm

Sat 29 Dec 6pm to 8pm – In Their Thousands at 8pm

Sun 30 Dec Closed

Mon 31 Dec Closed

Tues 1 Jan Closed

Wed 2 Jan – Open as normal.

Please note that any box office queries received after Sat 22 December will not be dealt with until normal box office hours resume on Wed 2 January.

Any postal orders received after Thur 20 December will not be posted until normal box office hours resume on Wed 2 January.

You can buy gift vouchers online here.

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Carols at Glenveagh now open for booking.

Glenveagh National Park dusted with snow. Source: http://www.glenveaghnationalpark.ieThe North West Opera return to Glenveagh Castle for their annual evening of Christmas carols on Fri 1 and Sat 2 December.

They will perform traditional Christmas carols sung in 4 part harmony by the chorus of North West Opera led by professional soprano Ann Jennings.

Features beloved works such a O Holy Night and Silent Night and many other favourites.

Narrated by Highland Radio’s Donal Kavanagh.

Tickets are €19.50 which includes refreshments (mince pies, gingerbread & non-alcoholic mulled wine) or if you wish to skip the goodies you can see the concert only for €17.

The performance begins at 8.30pm and the bus over to the castle from the visitors centre runs every 15 mins from 7.30pm.

Tickets are available exclusively at An Grianán Theatre’s box office on 0749120777 or online here. If you book over the phone or online please note that you do not have to call to the theatre to collect your tickets in advance as we will send them to the venue on the night.

Limited availability – early booking strongly advised.

See the North West Opera’s Facebook page for latest updates.

 

 

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Relaxed Performance of The Nutcracker

After last year’s warm response to our relaxed performance of Peter Pan we are pleased to announce that we will hold a relaxed performance of our Christmas Show The Nutcracker on Thursday 14 December at 11am.

What is a relaxed performance?

Relaxed Performances are specifically designed to welcome people who will benefit from a more relaxed performance environment, including, but not limited to, people with an Autism Spectrum Condition, sensory and communication disorders, or a learning disability. It is also a good way to introduce younger children to live performances in a less formal setting than regular theatre events.

  • There is a relaxed attitude to noise and movement and some small changes made to the light and sound effects.
  • Theatre lights will stay on and people will be warned of sudden noises.
  • For anyone overwhelmed during the performance, a “chill out” area will be provided in the upper foyer.
  • An easy way to understand the atmosphere is perhaps, ‘the opposite of the quiet carriage on a train’.

Why do a relaxed performances?

Many aspects of a standard theatre experience can cause difficulties for children. Busy foyers, unexpected music, lights going up and down and applause can all be unsettling. Even the interval can confuse because it may seem strange to leave the auditorium in the middle of an event.

These performances are for anyone who would benefit from a more relaxed performance environment, including people with an autistic spectrum condition, sensory or communication disorders, or a learning disability, or just those who are uncomfortable being in a darkly lit room, or those who feel they can’t sit quietly for an extended period of time.

Can everyone come to this performance?

Yes everyone is welcome, it’s important that those for whom it is intended get to share the experience with their peers and siblings. That’s the joy of a relaxed performance!

Will it be very different from attending a regular performance?

Audience feedback to our Peter Pan relaxed performances was very positive. We made a few subtle alterations – the auditorium lights were only partially dimmed (no blackouts) and any especially loud noises were reduced. Most people felt that it did not affect their enjoyment of the show.

Please contact Daithi or Nicola at the box office on 0749120777 if you have any questions or are interesting in bringing a group.

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News for teachers: Christmas show and free workshops

An Grianán Theatre Productions in association with Zona Dance present The NutcrackerUPDATE: ALL AVAILABLE WORKSHOP SLOTS HAVE NOW BEEN FILLED.

Join us this December for a sparkling new version of Christmas favourite The Nutcracker, and our version is for boys every bit as much as it’s for girls!

Adapted by Guy Le Jeune from the folk tales of ETA Hoffman and Alexandre Dumas and directed by choreographer Jessica Peoples of ZoNa dance, our Nutcracker is set in Donegal and brings exciting drama and dialogue to the show while retaining some of the ballet version’s more famous dance pieces, and we think your students will love it.

Like last year’s production of Peter Pan, this will be a youth led cast ages 8 to 21 and with 30 acting roles and 26 dancers it’s going to be huge!

In school workshops

In addition, we are supporting the show with in-school movement workshops which are available free of charge and will be taught by our show’s director Jessica Peoples. The workshops will take place in October or November and will include movement theatre and dance suitable for boys and girls and will explore one of the scenes of the Nutcracker where the Nutcracker soldier meets his nemesis… The Mouse King!

We expect these workshops to be filled pretty quickly so to schedule one for your class please contact Jessica directly on 086 8222189 or by eMail.

Performances Schedule:
Tues 12 to Friday 15 December at 11am. Sat 16 at 2pm and 7pm.

Special rate for schools: €8, teachers/SNAs are free. Book now on 0749120777.

The Nutcracker is produced by An Grianán Theatre in association with ZoNa Dance Co.

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Christmas Postal dates for Gift Vouchers & Ticket gifts

Intending to send a gift of theatre tickets or vouchers by post?

Here are the all important postal cutoff dates.

Republic of Ireland
Standard Post Letters & Parcels December 21, 2016

Northern Ireland 
Standard Post Letters & Parcels December 20, 2016

Great Britain 
Standard Post Letters & Parcels December 19, 2016

See AnPost.ie for more info.

When buying tickets as a gift don’t forget to ask for a complimentary gift wallet. If you are booking online just leave a booking comment with any other instructions such as a personal greeting and we can mail the tickets or voucher directly to the recipient. Find out more about buying gift vouchers for An Grianán here.

CHRISTMAS 2016 BOX OFFICE OPENING HOURS

Gift voucher cards & wallets for An Grianán Theatre. Choose between Birthday, Anniversary, Christmas or Any Occasion.

Gift voucher cards & wallets for An Grianán Theatre. Choose between Birthday, Anniversary, Christmas or Any Occasion.

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Christmas 2016 Box Office Opening Hours

Sun 18 6pm to 8pm Phil Coulter

Mon 19 9.30am to 5.30pm

Tues 20 9.30am to 6.30pm Little John Nee book launch

Wed 21 9.30am to 8pm Lisa Hannigan

Thur 22 9.30am to 5.30pm

Fri 23 9.30am to 5pm

Sat 24 Closed

Sun 25 Closed

Mon 26 Closed

Tues 27 6pm to 8pm In Their Thousands

Wed 28 Closed

Thur 29 Closed

Fri 30 Closed

Sat 31 Closed

Sun 1 Closed

Mon 2 Closed

Tues 3 Normal opening hours resume.

Related: Postal cutoff dates for vouchers and ticket gifts.

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Relaxed Performance of Peter Pan

An Grianán Theatre will hold a specially adapted Relaxed Performance of their Christmas Show Peter Pan on Wednesday 14th December at 12.30pm.

Update: Due to demand we are now going to do an additional relaxed performance of Peter Pan on Sat 17 December at 4pm.

What is a relaxed performance?

Relaxed Performances are specifically designed to welcome people who will benefit from a more relaxed performance environment, including, but not limited to, people with an Autism Spectrum Condition, sensory and communication disorders, or a learning disability.

  • There is a relaxed attitude to noise and movement and some small changes made to the light and sound effects.
  • Theatre lights will stay on and people will be warned of sudden noises.
  • For anyone overwhelmed during the performance, a “chill out” area will be provided in the upper foyer.
  • An easy way to understand the atmosphere is perhaps, ‘the opposite of the quiet carriage on a train’.

Why do a relaxed performances?

Many aspects of a standard theatre experience can cause difficulties for children. Busy foyers, unexpected music, lights going up and down and applause can all be unsettling. Even the interval can confuse because it may seem strange to leave the auditorium in the middle of an event.

These performances are for anyone who would benefit from a more relaxed performance environment, including people with an autistic spectrum condition, sensory or communication disorders, or a learning disability, or just those who are uncomfortable being in a darkly lit room, or those who feel they can’t sit quietly for an extended period of time.

Can everyone come to this performance?

Yes everyone is welcome, it’s important that those for whom it is intended get to share the experience with their peers and siblings. That’s the joy of a relaxed performance!

Relaxed Performances:
Wed 14 December at 12.30pm, Sat 17 December at 4pm.
Running time: approx 60 minutes
Tickets: €12/€10, family of four €36, schools & groups €8
To book please call the box office on 0749120777.

Peter Pan

This Christmas An Grianán Theatre Productions presents the classic tale of Peter Pan, the boy who wouldn’t grow up from Tues  13th to Sat 17th December. Join Peter and the Lost Boys as they take Wendy and her brothers on an adventure to Neverland where they will face down his nemesis Captain Hook!

With a main cast of twelve and a large chorus this’ll be a fast, action packed show: a bit pantomime, a bit musical and a lot of fun! Directed by Nora Kavanagh, with musical director Trudy O’Donnell.

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Last postal dates for Christmas

Buying vouchers or tickets as Christmas presents this year? Here are the cut off dates for postage.

Republic of Ireland – 21 Dec

Northern Ireland – 18 Dec

Great Britain – 18 Dec

Europe – 18 Dec

See full details on anpost.ie

You can buy vouchers online here.

Use the ‘your comments’ for any special instructions such as a greeting you want included or if you want it mailed to a different address. Vouchers are valid for one year from date of purchase and can be redeemed against events on sale through our box office which includes some events in the Regional Cultural Centre and most Earagail Arts Festival events. Vouchers cannot used in our cafe/bar.

You can also purchase vouchers and tickets in person at our box office – here are our Christmas opening hours.

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