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Job Vacancy: Front of House Supervisor 2020

 

Come work with us in 2020!

An Grianán Theatre is currently celebrating our 20th Year with a busy programme of events and activities and we have a vacancy coming up for a Front of House Supervisor. This is a pivotal role in the provision of a positive customer experience in the theatre.

JOB DESCRIPTION

JOB TITLE Front of House Supervisor

EMPLOYER – An Grianán Theatre Management CLG, (An Grianán Theatre), Port Road, Letterkenny, Co. Donegal F92 RV1F

GENERAL STATEMENT OF DUTIES

The main role of Front of House (FOH) Supervisor is to ensure that there is a safe, efficient and hospitable Front of House environment for all users of the theatre including patrons artists and companies. The FOH Supervisor will ensure that An Grianán is offering the highest level of customer care to all users. The Front of House includes the theatre’s bar, foyers, toilets, rehearsal room, stairs, lifts and auditorium.

This role is responsible directly to the Director and requires close liaison with the Box Office/Marketing Manager, the Community Employment Supervisor, the Cafe Bar Manager, the Technical Manager and technical staff.

The FOH Supervisor must also become familiar with the theatre’s box office system, Ticketsolve and with the internal telephone system. This training will be provided. A familiarity with the theatre’s programme of events is also expected.

SPECIFIC DUTIES

To supervise other FOH staff in the delivery of their duties eg. directing the audience to their seats, serving drinks, selling merchandise including programmes and confectionery and if necessary to step in to offer support to them at busy periods.  Front of House Staff includes Bar staff, Ushers, Box Office, and Cafe staff.  It is essential that the FOH Supervisor is familiar with other members of staff responsibilities and ensures that their duties are fulfilled to the highest standard.

Greet members of the public and visitors to the theatre, handle enquiriesin person and on the telephone

To ensure that all areas of FOH are operating efficiently –  ensuring all FOH areas including toilets are clean and tidy and stocked with materials promoting forthcoming shows

Direct members of the public to the theatre’s facilities.

To support the duties of the box office staff, handle cash, cheques and credit/debit card transactions reconciling sales to money taken at the end of each day for box office sales and merchandise sales where appropriate.

Liaise with the technical staff to ensure the prompt start of all performances.

To conjunction with the technical staff to ensure that the needs of patrons with physical or intellectual disabilities are met for their full enjoyment of their visit to An Grianán Theatre eg. Wheelchair users are accommodated, induction loop working etc.

When requested to assist with publicity mail shots, invitation lists etc. and help monitor the customer database for errors and changes

To act as the appointed officer in the theatre in the event of any emergency situation such as customer illness, fire and bomb alerts and to act as the Liaison officer with the emergency services on behalf of the theatre in such a situation and to evacuate the theatre if necessary

To deal with complaints or dissatisfied patrons and ensure any issues are communicated to the appropriate member of staff.

To write up an Incident Report detailing any incident or accident involving a member of staff for the public for the attention of the theatre’s Health and Safety Officer

To lock up the theatre buildings as required and ensure that the security alarm is activated.

To have an ongoing responsibility to undertake necessary training eg. First Aid, Box Office, Customer Care etc as appropriate

Carry out any other duties, which reasonably fall within the broad terms of the principle responsibilities

Terms : 20 hours per week, mainly evenings and weekend  work.

Person Specification

The ideal candidate will be a mature individual with previous experience in the hospitality sector.

Please apply in writing with your CV and a covering letter outlining your suitability for the role. Send your application for the attention of Patricia McBride, Director, An Grianán Theatre, Port Road, Letterkenny, Co Donegal F92 RV1F or by email to angrianandirector@gmail.com

Dead Line for applications: Monday 13th January 2020 at 2 PM.

 

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Photographs from our 20th Anniversary Gala

A selection of photos from An Grianán Theatre’s 20th Anniversary Gala Event: The Magical of The Musicals presented by Letterkenny Music and Drama Group. It took place on Saturday 30th November. All photos may be reproduced without further permission for publicity purposes. Photo Credit: David Faughnan.

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Christmas Box Office Opening Hours 2019

Christmas at An Grianan

Mon 16 Dec 10am to 5pm

Tues 17 Dec 10am to 7pm DMEP Christmas Festival Concert at 7pm

Wed 18 Dec 10am to 5pm, 6pm to 8pm Ballet Ireland’s Swan Lake at 8pm

Thur 19 Dec 10am to 5pm – our last day for posting vouchers and tickets in time for Christmas

Fri 20 Dec 10am to 5pm, 6pm to 8pm, Mickey Joe Harte & Rory Gallagher’s Christmas Concert at 8pm

Sat 21 Dec 6pm to 8pm, The High Kings at 8pm,

Sun 22 Dec Closed

Mon 23 Dec 10am to 5pm

Christmas Eve Closed

Christmas Day Closed

St Stephen’s Day Closed

Fri 27 Dec Closed

Sat 28 Dec 6pm to 8pm – In Their Thousands at 8pm

Sun 29 Dec 6pm to 8pm The Fureys at 8pm

Mon 30 Dec Closed

Tues 31 Dec Closed

Wed 1 Jan  Closed

Thur 2 Jan Closed

Fri 3 Jan Closed

Sat 4 Jan Closed

Sun 5 Jan  Box office open 3pm to 5pm Nollaig na mBan at 5pm

Please note that any box office queries received after Mon 23 December will not be dealt with until normal box office hours resume on Mon 6 January.

Our gift vouchers make a lovely Christmas for the theatre-goer in your life and come wrapped up in these luxurious gift wallets. You can buy them online here or in person at our box office. You can choose to have posted in a deluxe gift wallet or print them at home.

Any postal orders received after Thur 19 December will not be posted until normal box office hours resume on Wed 2 January.

If you’ve miss the last post for sending a gift why not send a digital gift voucher instead – you can buy one online here.

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The Americans are Coming !

There are five shows coming to An Grianán Theatre this season direct from America, (and we’ve another show Directed and Choreographed by an American resident of Letterkenny) … It certainly is a stateside season !

All the American shows

The God Box is on 17th June, Mary Lou Quinlan’s engaging one woman, one act play based on her New York Times bestselling book, The God Box, a daughter’s story.

The excellent Bluegrass band Sideline are coming all the way from North Carolina on 9th July.

The Earagail Arts Festival proudly presents Joan As Police Woman on 14th July. 

The big Comedy star Jim Gaffigan will be joined by local comedian Aoife O’Connor on 24th July.

And the biggest name of them all … the legendary Ed Asner will be here on 25th July.

and … Director and Choreographer Jessica People of Zona Dance will present The Lion King on 8th June.

Here’s all the shows together 

 

 

 

 

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The Experience of Being Irish Tour

An Grianán Theatre presents Carol Moore's The Experience of Being

Touring Ireland this May

Written and performed by Carol Moore

An empowering story of a woman who decides to take back control.

On her 60th birthday Cathy should be celebrating but it rapidly goes downhill.

“In the shop they didn’t see me.
They saw a warm cardigan and sensible shoes woman. An insignificant woman.”

The Experience of Being is a funny, absorbing and moving one-woman play about dwindling power, how to challenge it and why ageism makes growing older far harder than it needs to be.

Written and performed by Carol Moore
Directed by Patrick J. O’Reilly
Development choreography by Oona Doherty
Music score by Conor Mitchell
Saxophone – Kevin Lawless
Produced by An Grianán Theatre
Duration: 60 minutes*

Post show Q&A available at some venues.

Tour Dates 2019

Droichead Arts Centre, Drogheda
Tuesday 14 May at 2pm
041 983 3946
www.droichead.com

Abbey Arts Centre, Ballyshannon
Thursday 16 May at 8pm
071 985 1375
www.abbeycentre.ie

An Grianán Theatre, Letterkenny
Friday 17 May at 8pm
074 912 0777
www.angrianan.com

Holy Trinity Parish Hall, Dunfanaghy
Saturday 18 May at 8pm
074 912 0777
www.angrianan.com

Hawk’s Well Theatre, Sligo
Wednesday 22 May at 1pm
071 916 1518
www.hawkswell.com

The Glens Centre, Manorhamilton
Saturday 25 May at 8pm
071 985 5833
www.theglenscentre.com

Mullingar Arts Centre, Mullingar
Wednesday 29 May at 8pm
044 934 7777
www.mullingarartscentre.ie

Mermaid Arts Centre, Wicklow
Thursday 30 May at 8pm
01 272 4030
www.mermaidartscentre.ie

An Táin Arts Centre, Dundalk
Friday 31 May at 8pm
042 933 2332
www.antain.ie

The Playhouse Theatre, Derry/Londonderry
Saturday 1 June at 8pm
028 7126 8027
www.derryplayhouse.co.uk

More about the show

On reaching 60 in 2016, actor/writer, Carol Moore didn’t see herself reflected in contemporary Irish theatre, nor was she being offered challenging roles for her own age-group. She felt invisible as an older woman and redundant as an older artist. For 18 months Carol has been writing and developing a one-woman play titled “The Experience of Being”.

The Experience of Being:

The play straddles two worlds. One is memory where conflict, religion and power from many sources limited the choices of girls and young women growing up in Belfast, while in the present Carol is holding up a mirror up to society’s obsession with youthfulness and where power can so easily be stripped from older citizens. The play examines power and gender stereotyping, age myths and the challenges of ageing facing us all.

It is an original, funny and absorbing interdisciplinary production which uses text/physicality/music to tell a powerful story that connects and resonates with a 50+ age-group but also engages with audiences across all age-groups.

Supporting Carol is a critically acclaimed creative team. Director, Patrick J. O’Reilly, is Artistic Director of Tinderbox Theatre Company, composer Conor Mitchell is Artistic Director of music/theatre company, Belfast Ensemble, choreographer, Oona Doherty, is an internationally acclaimed dancer/choreographer and saxophonist while Kevin Lawless is a highly skilled Irish musician.

It has been produced by An Grianán Theatre, Letterkenny to to tour nationally during May 2019. A showcase of the production was performed at Prime Cut’s theatre symposium in January at the Mac Theatre, Belfast.

About Carol Moore

Carol Moore, writer and performer of The Experience of Being

Carol Moore has maintained a freelance career across four decades in acting, theatre directing, film directing and drama facilitation.

Carol was co-founder/co-Artistic Director of Charabanc Theatre Company 1983 –’95, their adoption of research and oral interviewing, taking people’s life-experiences and transforming those into theatrical experiences, then delivering it back in non-traditional theatre venues was ground-breaking in reaching new audiences. Charabanc brought Northern Ireland to the attention of international academics and gained both a national/international reputation.

Carol’s acting career includes work with many leading Northern Irish companies including Charabanc, the Lyric, Tinderbox, Brassneck and Kabosh as well as international touring to North America, the former Soviet Union, Germany, South Africa and Rwanda.

Carol has directed a number of plays including at the Lyric Theatre in the early 1990’s and was one of a number of directors on Convictions (Tinderbox) which won ‘Best Production’ at the Irish Times Awards, 2000.

As a writer her work includes a book about Charabanc Theatre company, a monologue about the first Irish women trade unionist Mary Galway, Shrieking Sisters with Maggie Cronin and one-woman play The Experience of Being (previously titled Dangerous Female).

As a filmmaker she won ‘Best First Time Director’ at Celtic Film Festival,1997, for Gort na gCnámh, History Unfinished, was Northern Ireland regional winner of BAFTA 60 sec film competition (2007) and feature film Pumpgirl (2008). She received a NESTA fellowship (2003 –

2005) making a series of documentary films around cultural diversity, which screened at International festivals. She received a Best Actress nominaton in Reefer and the Model at the European film Awards, 1989.

Carol was a Creative Consultant for arts/heritage organisation Red Lead Arts (2003/6) curating Belfast as it Used to Be and directingThe Iceberg and The Liverpool Boat.

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Christmas Box Office Opening Hours 2018

Our gift vouchers make a lovely Christmas for the theatre-goer in your life and come wrapped up in these luxurious gift wallets. You can buy them online here or in person at our box office.

Mon 17 Dec 10am to 5pm

Tues 18 Dec 10am to 5pm –  Pinocchio at 10.30am

Wed 19 Dec 10am to 5pm –  Pinocchio at 10.30am and 12.30pm

Thur 20 Dec 10am to 5pm –  Pinocchio at 10.30am

Fri 21 Dec 10am to 5pm, 6pm to 7pm –  Pinocchio at 3pm and 7pm

Sat 22 Dec 10am to 6pm –  Pinocchio at 2pm and 4pm

Sun 23 Dec 6pm to 8pm  – Little Hours at 8pm

Christmas Eve Closed

Christmas Day Closed

St Stephen’s Day Closed

Thur 27 Dec Closed

Fri 28 Dec 6pm to 8pm – Seven Drunken Nights at 8pm

Sat 29 Dec 6pm to 8pm – In Their Thousands at 8pm

Sun 30 Dec Closed

Mon 31 Dec Closed

Tues 1 Jan Closed

Wed 2 Jan – Open as normal.

Please note that any box office queries received after Sat 22 December will not be dealt with until normal box office hours resume on Wed 2 January.

Any postal orders received after Thur 20 December will not be posted until normal box office hours resume on Wed 2 January.

You can buy gift vouchers online here.

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Pinocchio Relaxed Performances

An Grianán Theatre will hold two specially adapted relaxed performances of their Christmas Show Pinocchio on Wednesday 19 December at 12.30pm and Sat 22 December at 2pm.

What is a relaxed performance?

Relaxed Performances are specifically designed to welcome people who will benefit from a more relaxed performance environment, including, but not limited to, people with an Autism Spectrum Condition, sensory and communication disorders, or a learning disability.

  • There is a relaxed attitude to noise and movement and some small changes made to the light and sound effects.
  • Theatre lights will stay on and people will be warned of sudden noises.
  • For anyone overwhelmed during the performance, a “chill out” area will be provided in the upper foyer.
  • An easy way to understand the atmosphere is perhaps, ‘the opposite of the quiet carriage on a train’.

Why do a relaxed performances?

Many aspects of a standard theatre experience can cause difficulties for children. Busy foyers, unexpected music, lights going up and down and applause can all be unsettling. Even the interval can confuse because it may seem strange to leave the auditorium in the middle of an event.

These performances are for anyone who would benefit from a more relaxed performance environment, including people with an autistic spectrum condition, sensory or communication disorders, or a learning disability, or just those who are uncomfortable being in a darkly lit room, or those who feel they can’t sit quietly for an extended period of time.

Can everyone come to this performance?

Yes everyone is welcome, it’s important that those for whom it is intended get to share the experience with their peers and siblings. That’s the joy of a relaxed performance!

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Earagail Arts Festival 2018 Box Office Opening Hours

Every ticket purchased is subject to a €1 booking fee. There are no extra fees for booking online. Online booking is available 24 hours a day, seven days a week at eaf.ie.

Opening Hours for Telephone Bookings and In Person Booking at the Official Festival Box Office in An Grianán Theatre

Mon 9th July 9.30am to 5pm.

Tues 10th July 9.30am to 5pm.

Wed 11th July 9.30am to 5pm.

Thurs 12th July 9.30am to 5pm.

Fri 13th July 9.30am to 5pm.

Sat 14th July 6pm to 8pm.

Sun 15th July 12pm to 2pm.

Mon 16th July 9.30pm to 5pm.

Tues 17th July 9.30am to 5pm.

Wed 18th July 9.30am to 5pm.

Thurs 19th July 9.30am to 5pm, 6pm to 8pm.

Fri 20th July 9.30am to 5pm, 6pm to 8pm.

Sat 21st July 6pm to 8pm.

Sun 22nd July Closed.

Mon 23rd July 9.30am to 5pm.

Tues 24th July 9.30am to 5pm, 6pm to 8pm.

Wed 25th July 9.30am to 5pm.

Thurs 26th July 9.30am to 5pm.

Fri 27th July 9.30am to 5pm, 6pm to 8pm.

Sat 28th July Closed.

Sun 29th July Closed.

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Christmas Posting and Christmas Holidays Opening Hours

The last day for guaranteed Christmas posting (within Ireland) is Wednesday 20th December before midday.

We close on Sat 23rd December at 5pm

We will be open for 2 hours from 6pm- 8pm on December 27th, 28th & 29th. We then close again until Tuesday 2nd January at 9.30am.

you can still book online at any time during the holidays, and there will be no online booking fees during the time we are closed.

Merry Christmas and a Happy New Year from all of us at An Grianan Theatre.

 

 

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Red Weather Alert: Monday 16th October: Closure of Building

Due to the red weather alert, and with the safety of our staff and customers in mind, we will be closed all day on Monday 16th October

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